How can I access the Autema´s private area?
Go to the welcome page from the Autema´s website clicking the icon "Private Area" or typing directly in your browser https://areaprivada.autema.com/login. Then click on the text "Sign Up" in the bottom of the screen and fill in the information required.
You will receive an email at the mailbox you've given us during the registration process. Click on the link it contains to confirm your account. Finally you can go back to the private area and enter the credentials that you have entered in the registration process.
I have subscribed in the web page but when I try to access with my credentials, I receive a message that my account has not been approved. What should I do?
You should access your mailbox provided during the subscription process and find the mail sent by Autema. Click on the link it contains and activate the account.
I´ve forgotten my password. How can I recover it?
Click on the text "Forgot your password?" on the login page. You will receive an email with a link. If you click on this link you will access a web page and then reset your password.
Automatic Sign Up
Why did I receive an email informing my subscription in the Autema´s private area?
With the intention of improving the service to our customers, we are including those have already receiving their invoices into the system. So they can also consult more comfortably their invoices through their private area.
Managing personal information
How can I change my personal information?
Go to the "My Profile" section located in the top of the private area, and then click on the "Modify data" option. You can change your name and the language you wish to receive communications. If you have previously completed your invoice information, you can also modify them.
How can I change my password?
Access "My Profile" section located at the top of the private area and then click on the "Change Password".
How can I order invoices or e-Receipt reception?
Go to "My Profile" located in the top of the private area, and then click on the "Modify data" option. Check the boxes "Request e-Receipt" or "Request Invoice” and fill in the information requested by the form. To complete the process and save the information it is necessary to have added at least one valid invoice payment method.
Invoices and e-Receipt
How do I activate the invoice reception?
Once you have entered in the private area with your credentials, go to the "My Profile" option. Click on the "Modify Data" option, select the "Request Invoice" box and fill in the requested data, including at least one invoice payment method on which are to be generated invoices.
How can I request invoices for my company?
Sign in the private area indicating the company name and the ID of your company. Subsequently, inside of the profile of the company, go to the “Modify Data” section and select "Request Invoice" box, fulfilling the requested data with your business information and including invoicing payment methods.
I enabled the invoices reception but I haven´t received anything yet.
To receive invoices, the billing cycle must be closed (earlier in each month) and it is essential to have used at least one of the invoice payment methods informed in the user profile.
I would like to receive previous invoices to the current period. What should I do?
You may request invoices by clicking on the option "Order previous invoices" inside of invoices section. To request them is needed to indicate invoice data (Name or Business Name, NIF/CIF/NIE and Invoice Address) and the period requested.
I have a new payment method. What should I do to include it on my invoices?
Go to private area with your credentials and go to the "My Profile" option. Click on the "Modify Data" option and in the box "Invoicing payment methods" type in the digits of the credit card or ViaT and click "add". Repeat this action as many times as you want to add other payment methods.
How can I unsubscribe a payment method of my invoices?
Go to Communications section and click on the tab Suggestions and Complaints. Click on the button "New suggestion or complaint" and indicate that it is a request. In the Description field tell us the whole numbering of payment method and requests the unsubscribe.
I have a suggestion, complaint or request for Autema. How can I send them?
Go to the Communications section and click on the Suggestions and Complaints tab. Then click on the button "New suggestion or complaint" indicating whether it is a suggestion, a complaint/claim or a request. Finally fill other fields that are required and use the description to provide all relevant information. If you want you can also attach pictures or documents to supplement the information.
How can I know the status of my claim?
Go to the "Suggestions and Complaints" section within the Communications tab to see a list of your suggestions, complaints and requests and check the status of them.
How can I change the language of the private area?
Go to general options menu located near to “My Profile” button and select the language you want to the private area.
How can I change the language of my invoices?
Go to the "My Profile" menu option from the top of the private area, and then click on the "Modify data" option. In the section of Invoice Details, find the option to change the language of the invoices that are issued thereafter.
How can I change the language of my notifications?
Go to the "My Profile" menu option from the top of the private area, and then click on the "Modify Data" option. In the section Contact Details find the option to change the language of future communications.
How can I logout in the private area?
Go to general options menu located next to My Profile button and select the option to log off, indicated by an arrow.
What should I do to unsubscribe in the private area of Autema?
Go to the tab "Suggestions and Complaints" within the "Communications" section and make a new request indicating your desire to unsubscribe in the private area. Soon you will receive a confirmation email with a link. Clicking this link you will be decommissioned in the private area can, if you wish, signing up again later.